It is a pleasure to order an item or items like this scottish terrier figurine from a company that cares enough to let you know your order was received. Then to be notified when it is shipped and the expected arrival date is great. Also, I was very impressed with the way my figurine was wrapped and boxed securely. One other thing that pleased me was an item I had placed had to be back ordered and you let me know immediately. Also, when it was ready to ship I was notified. Thank you for caring.