Chris, I just want to start off by saying that your company is the best
company that I have ever ordered from!!!! My shipment arrived just a few
days after placing the order. Not only was everything securely packed, but
the lollipop and the thank you note sent up praise from not only myself,
but everyone I have shared this information with. The thank you card with
the lovely puppy was also a warm, wonderful touch. It really shows that
you can relate to your customers on a one on one basis, and that you truly
appreciate them. To add to this, I absolutely loved every item that I
ordered, and I will definitely be ordering many of my presents from you in
the future!! I canít wait to show my friends your site because I know
they will be as excited as I am about your company. We live in a
relatively small town with very few shopping options, therefore my friends
and I tend to order gifts through the mail. Your service and merchandise
are absolutely fabulous!! We appreciate companies that treat each person
as though they (and their order) are special, and as far as I can see you
are the best! Thanks so much for everything that you did!!!
Hi Chris, I got your card and wanted to e-mail you back and say thank
you. Yes, I am extremely satisfied with the animal den. I love the shirt I
ordered, the delivery was faster than I expected. And I have already
recommended the site to several of my friends. The only thing I would even
recommend is to enlarge your picture of the shirt just a wee bit, see when
I was on the site I was unsure if I would like the shirt the detail was so
small, however when I received it in the mail I was just so excited, the
detail was just phenomenal, it was much more delightful when I received it
rather than on the site. But being a Holstein cow lover I took a stab and
am very glad that I did. Thanks Again!!!!!
Dear Chris: Thank you so much for the wonderful card. I have ordered
products from the Internet before, but the Animal Den has been the easiest
and most pleasant to deal with of all the companies I have used. As for
the products. They were in great condition and I was very pleased with the
quality (and the prices). I especially wanted to say that I really liked
the way the products were packed. It is so annoying to get a huge package
filled with foam peanuts for only a small item or two. It is wasteful to
our resources and costly for everyone to ship oversized boxes. So, the
compact organized way my items were sent was a nice change. (The Tootsie
Pop was so sweet too!) Once again, thank YOU for the great service and
products. And keep up the excellent work! Sincerely,
Lake Wales, Florida
Thank you Chris for your personal response in checking up on my order.
I was just all smiles to see the silky terrier card! Just to let you know,
that I was pleased with the products I received. My hubby and I share the
silky t-shirt (if it shrinks it will be all mine!) and we have enjoyed
coffee/cocoa in our silky mugs. I canít wait to give the other mug to a
special friend (her dog is the wife & mom of our two silky!) She will
be so pleased too. Your service was more than I expected. When I read the
testimonials from others prior to my service I thought "oh sure...
that personal...uh huh...right" and now I know it is all true! Thank
you again, and yes I will be telling others about your products & esp.
your service. By the way, I already sent a animal card like you sent, so
happy to find a card picture of a silky! Take care now Chris....keep
smiling...youíre doing great. Sincerely,
Hi, I received your most adorable pug postcard. Thanks! My order did
arrive on time, actually a day early. I am very pleased with your service,
and I plan to order from you again in the future. Thanks again for the
excellent customer service!!!
Pittsboro, North Carolina
Hi Chris, I got the two shirts I ordered last week and gave one to my
husband. He LOVED it! Then I remembered that two friends both have
birthdays this month, and these would be a perfect gift for them, so I
ordered one for each of them. Since we all do cat rescue and volunteer
work, these are just perfect! I'm looking forward to getting my second
order. Thanks again for sending everything so promptly.
Thanks so much for the postcard, it is adorable! Yes I received the
shirt and mug already and could not believe how quickly they got here! You
guys do a wonderful job. Actually I need to order another shirt and mug
since my mug has been taken to work by my boyfriend and my shirt has
caught another persons eye! Guess it is time to send in another check! I
would definitely recommend you to anyone that is looking for pet products!
Thanks for the e-mail / card. I was completely satisfied with my order.
Your customer service is incredible. My order arrived quickly and was
correct. No problems whatsoever. I will certainly recommend the Animal Den
to my friends. I already have one that wants a coonhound shirt, too.
Thanks again -- I'll be back.
Chris, Thanks for the follow up. Service was excellent - package
arrived in good shape and on time. It is a great t-shirt. High quality
cotton and ridgeback print looks great. I might have to order one for
myself. I will definitely order from you folks if I do. Thanks again for
the card. Good customer service - I like that in a company... I even
appreciated you double checking on the zip code on my credit card order. I
wish more companies were as customer service oriented. Sincerely,
San Antonio, Texas
Thanks for the card. The t-shirt arrived just fine...it was a little
surprise for my wife and she loved it. We (she??) has a golden retriever
named bailey who she terms "the best one ever," so I was glad I
found your site just before last Christmas and was able to get her a few
things. Your service has been great and everything arrives as ordered, and
ON TIME. Thanks.
Central Point, Oregon
Dear Chris: You guys over at the Animal Den continue to surprise me and delight me with the special attention you have given me as a customer. It is rare to find a company who cares about its customers so much! The products I purchased arrived in beautiful condition, you have a wonderful packing department. Normally I do not like to receive packing peanuts in the packages that I receive through the mail (they are messy) but since I found your personal note of thanks inside the box before I actually opened the box I didn't mind them at all. Your note was a wonderful touch to a wonderful shopping experience that I had with the Animal Den. I have already recommended you site to my sister and I have forwarded your webpage to my mother who is the Golden Retriever lover. I actually purchased your Golden Retriever statue for her, but it was so great when I got it I decided I had to keep it. It now is named Murphy and sits on my desk for inspiration and as a reminder that there are wonderful companies and wonderful people out there. I wish you great success. Yours truly,
Traci A. Jensen
Devoted Animal Den customer
Chris, We just wanted to let you know that we are very
pleased with the prompt service and quality of your product. The Pug
chimes are a wonderful addition to our collection. We would highly
recommend your company to anyone. Thanks,
John and Nancy Sims
Hazel Green, Alabama
Hi Chris -- Thanks for the postcard. I really like the Maine Coon shirt
and coffee-cup. It's nice having the reminders of my "kids" here
at work. The service from your company was great. You have a customer for
life. Best regards,
New York City, New York
Hi Chris! Thank you for the beautiful eagle postcard! That was soooo
sweet! You are the best! Yes, we got the order (faster than expected,
actually!). It arrived all safe & sound! Thank you for the candy, too.
What a special touch! I am very pleased with your customer service! It is
far & above what I ever expected! Yes, I will order from you again
& will definitely recommend you to my friends! Thank you again!
Chris, We were very pleased with the t-shirt and puppet. We have a son
who just got an iguana for a pet and asked for a t-shirt for his birthday.
I looked all over Omaha for an iguana t-shirt and could not find a thing.
I just happened to stumble onto your website by searching
"iguanas". Anyway, his birthday is July 31st and I
know he will be thrilled with the t-shirt and the puppet too. We were very
pleased. Thank you.
Red Oak, Iowa
Thanks for your postcard Chris! In response to your questions, my
husband was delighted with the t-shirt - I only wish you could offer the
size 2X in addition to extra large. (I guess after a few washes the shirt
will be MINE!!) Yes, I would recommend Animal Den to a friend. I loved the
personal letter Johnnie sent with the order and this post card just
cinches it. Great products and even greater customer service. Thanks
Willow Grove, Pennsylvania
The shirt is wonderful, and the delivery/follow up was prompt. Will
definitely recommend Animal Den to my pet-crazed friends... I shop the Web
frequently, so I recognize quality, both in terms of product and service.
The shirt itself is available from other sources; it is through diligent
follow up that Animal Den differentiates itself as a vendor.
Thank you very much for the card! I was very satisfied with my order
and I have already recommended your site to some of my friends. I will be
John Sposato Jr.
Chris, I was very happy with the Basset Mouse Pad. I love the large
selection of items that Animal Den carries and plan on ordering more items
for myself and my family in the near future. I also like the fact that I
do not have to pay an arm and a leg for shipping. I think the charges are
very reasonable, and I plan on telling my friends about Animal Den. Iíve
worked in Customer Service for a very large company, and I have to say,
you put our company to shame. Keep up the good work! Thank you for the
candy and the animal postcard.
St. Louis, Missouri
I received the sea turtle ring a few days. I bought it as a gift for my
boyfriend (he loves turtles) and he loved it! He asked me where I had
found it. I guess you can say that heís very happy with it, therefore, Iím
very satisfied. I would definitely recommend you to a friend. You have
unique products that are difficult to find elsewhere, if youíre an
animal lover. Thanks!
Galena Park, Texas
Chris: The card was adorable and yes everything arrived in great shape and quickly. I
ordered the Westie mousepad for a woman I work with that owns a Westie and she loves it.
Except to take it home to show her husband its been at her desk since it arrived. I would
definitely recommend you to any animal lovers I know and have put your web address into my
favorites for future use. Thanks again.
Thank you for your great card. Yes, I am pleased not only with the service, but with
the quality of the key chains I ordered. You can bet I will order again, and have already
told 3 friends about you. You are the only source of Dandie Dinmont stuff I have found
outside of the specialty shows. My only request would be larger sized in the T-shirts.
Thanks again for the good service.
Chris & Johnnie- My heartfelt thanks to you two for your kind and personal
inquiries as to my satisfaction with my recent purchases from the Animal Den web site.
Although one of my items is back ordered the other arrived promptly and I found it to be
exactly as I hoped. I must say, your refreshing and extravagant customer service has been
most impressive. I will certainly continue to shop at Animal Den and will probably seek
out reasons to do so thanks to the very pleasant experience. I have already sent some
e-cards to my animal-loving relatives to let them know about your great spot! Thanks
Thanks for the postcard - it is funny that you have a wheaten Scotty, I have been
sending e-mails all over the U.S. looking for a wheaten puppy! Everything arrived just
fine, all in good shape and my little Scotty sculpture is on my desk! Too bad you
dont carry little kilts and berets for these Scottish gents! I am the Director of
Community Relations for the Humane Society of Southern Arizona! I am crazy about Scottish
Terriers, my Scotty, Mr. Perry comes to work with me everyday and sleeps under my desk!
Director of Community Relations
Humane Society of Southern Arizona
Chris, I really love my order! The mug and keychain are great and the
order arrived very quickly! Thank you!
Chris, I was very happy with my order and loved the postcard. I printed
it and am going to hang it up at work. I love Basset Hounds!!!!!! I have a half basset and
half beagle at my parents house. I named her snicker because she has all the colors
of a snicker bar. I am definitely going to recommend the animal den to others. Thank you.
Sioux Falls, South Dakota
Hi Chris! Thanks so much for the postcard. My rhodesian ridegeback is
huge compared to the one in the picture. I wonder if she eats too many treats!! I love the
products from the Animal Den. Especially the chimes. I try and collect different types of
chimes and I didnt have anything like these. They really sound beautiful. I told
friends about the Animal Den and the great products. The service was quick and the quality
of the products are excellent. I also think the prices are very reasonable. I know
Ill be ordering more stuff. I really like the Christmas Ornament. Thanks for the
lollipop. Tootsie pops (cherry) happen to be my favorite. I am assuming that it was packed
intentionally and did not fall out of someones pocket? Yes, my friends think I am
funny too. Bye for now.
Hi Chris, Thanks for the cute card! I did receive my orderone day
sooner than I thought! Everything was great and I appreciate the lollipop! I gave the dog
puppet to my niece for her birthday but the little "mice in a box" was for me! I
had a terrific time showing them off to all my friendsand yes, I made sure I told
them where I got them! It is very pleasing to see a company take such excellent care of
its customers! Keep up the good work!
Chris, I received the Mug and BOY, does it look like my own beagle...My
honey is gonna love it since I bought it for him as a gift...TOBY our beagle is his buddy
and this mug will please him... I will recommend your site to all my friends with animals
and I will buy future products for my special friends also. Thanks,
Thank you very much for the beautiful Beagle postcard. It is adorable. I
am very pleased with the quality of the merchandise I purchased from Animal Den (2
different tee shirts, 1 mouse pad). One of the shirts is a gift, and I am sure the
teenaged girl who will receive it is going to like it very much. I could not believe how
quickly my order arrived. I placed the order last Thurs. or Fri. and it came on Monday.
Thank you for your excellent service. I shall be ordering more items from Animal Den in
the future!! I also am going to refer people to Animal Den. THANK YOU!!!
Brooklyn, New York
Dear Chris, I have received my order of the Morgan horse T-shirt. I LOVE
IT!! I have already shared your website address with my friends. I have THOROUGHLY enjoyed
shopping on your site, and I plan to revisit often. It is ALWAYS a pleasure to find a
website with GREAT gift ideas, and I have enjoyed viewing the MANY different products you
have to offer. Keep up the good work. I look forward to my next purchase!
Hi, Chris & Johnnie, I too want to join the tons of people who
thanked you for your courtesy, friendship, and fast services. Anima Den is a wonderful
site for animal lovers. I was "surfing around" to find some Beardie T-shirts and
found you, fortunately. Besides this, the most important thing is that (lucky me) I also
found a new and special friend. Thank you , Johnnie. Love
Hi Chris, I received my order of the suncatcher about half an hour after
this beautiful postcard, so thank you very much. It is just as lovely as it looked on your
site. It was packaged perfectly, and my kids like the extra touch of the Tootsie Roll Pop
you include with your orders. We are in the process of choosing some other things right
now; everybody likes to check out their favorite things so I dont get much of a
chance to browse uninterrupted. Thank you again for the wonderful Dragonfly postcard, the
great - and quick - service and the thoughtful follow-ups. Have a Great Day,
Chris: Thanks for the card. Nice touch, given the era, and all.
Actually, the best touch of all was the fast service. I awoke in a panic on Tuesday
morning, unsure quite where I could find a sea-horse windchime for my wifes birthday
the coming Friday. You popped right up in the search, had the right product at the right
price, and to my great relief, delivered it Thursday afternoon. With service like that, I
dont need follow-up: I am, as they say, a DELIGHTED customer. Ill keep you in
Fort Collins, Colorado
Thank you for your nice card. I am very pleased with the t-shirt I
ordered for my fiancťe. The quality is excellent and I was amazed at how quickly I
received it. The price was very reasonable also. He loved it. It is very difficult to find
any products for Chesapeake Bay Retrievers, so I was thrilled to find your site. I am sure
I will be purchasing more and will definitely recommend your site to my friends.
Kathy Mc Kinley
Dear Chris: Thank you for the beautiful postcard. I love RHINOS!!!!
Everything arrived in perfect shape. I'll definitely recommend your site to other animal
lovers I know. This is the best website I've seen. Keep up the good work! Sincerely,
Thanks, Chris, for your follow-up. Yes we were very happy with the way
you handled our order, and would be happy to recommend you to a friend. Keep up the
customer focus!!! Regards,
Hi Chris, Thanks for following up on my order - I do appreciate it. The
pet bowl and ceramic Dachshund arrived quickly, well-packed, and in excellent condition.
The bowl is already in use, providing water for Bailey (red wire), Sable (sable-smooth),
Scooter (red smooth) and Heidi (mini black & tan). The ceramic Dachshund found a place
of honor on top of the TV, in front of pictures of Karens aunts. Karen loves both
items - thanks for making me look good. It was easy to make the order - you web site is
very logical, intuitive, and easy to navigate. I had made 3 orders for Dachshund items the
same day - Karen received yours first. Also, the products were easily distinguishable
through the pictures on your web page - without the knowledge that I am "getting what
I want", Im hesitant to make purchases over the Internet. Really like the
follow-up too - makes me feel like I was more than just a transaction. For the reasons
listed above, Ill be a repeat customer - ESPECIALLY if you get more Wire-haired
Dachshund items! Thanks again for the great service, products and follow-up!
My buffalo ring arrived Monday and it is absolutely beautiful! The
service I received was fantastic and I would definitely recommend your website to anyone.
Chris, Thanks so much for the great postcard. I was very happy with the
merchandise that I received from you. I especially loved the earrings. Your merchandise
was top quality and exceptionally timely. I have already mentioned you to several of my
friends, and I will continue to do so in the future. Right now I am saving up my pennies
to buy the matching necklace to my earrings. So, I will be back. Thanks again,
Thank you for your postcard. I received my order of t-shirts in a quick
and satisfactory. I would recommend your service to any that ask. Your processing is fast
and efficient and the customer service is very personable. Sincerely,
Cedar Rapids, Iowa
I just wanted to let you know how very much I am enjoying all my
squirrel items I received from you. Please keep coming out with new squirrel items I just
love the squirrels also if you have a catalog I would like to receive one. Keep up the
great work. Sincerely,
I am completely satisfied with my order. I certainly will recommend your
site to others. I look forward to shopping again in the future. Thank you.
Hi, I just love the things that I ordered from you. Could hardly believe
just how fast everything arrived. And though one item was back ordered. I know it will be
just as great. You bet, I am recommending you to all of my animal loving friends.
Hi Chris: Thanks so much for all of the positive follow-up! I am very
impressed by the customer service aspect of your company. All of my products were received
within the committed deliverable date and they were all in excellent condition. Regarding
recommendations, I have already passed the word on about the marked quality and service at
Animal Den, and I plan to continue using your services for future purchases. Thanks Again,
Daly City, California
I want to thank you for the beautiful coffee mug that I ordered for my
father for fathers day. I have looked everywhere for a mug that had a hummingbird on it,
and I have had no luck until I found your website. I would recommend your company to
anyone! Everyone has been kind, helpful, and concerned your company excels in customer
service. Also the nice personalized letter and the sucker were a nice touch. I thought
when you ordered items from the internet it would be distant and cold, but I feel that I
have had much better service than I get at any store in my town! Thanks for everything.
Hi Chris, I am very pleased with my T-Shirt, and I will be ordering from
you again, and will recommend you to my friends. Thanks,
Hi Chris! Thank you for the t-shirt. I have received it yesterday! It's
very nice!! I'm very happy with your products and service! And I would recommend you to my
friends every time! And to your question, why: Because I have a lot of friend who likes
dogs! So, it's a good web! So, thank your for everything and have a nice day! Kind
Hello, I am very happy with the order. As you might understand from the
order, we have the English Springer Spaniel dog. My wife, My son and Myself are now proud
wearing the T-shirt. Quality seems OK. I would indeed recommend you to my friends. Kindest
Chris, Yes, I received the two coffee mugs I ordered. I can't think of
any other company that has shipped such a small order so quickly. And thanks for the
tootsie pops. A girlfriend's grandchildren were visiting Saturday and were quite pleased
for the treat. Rest assured that I have already recommended you to an e-mail list I belong
to. I also plan to visit your website for gifts for my many friends who are owned by their
animals. P.S. Johnnie's service was excellent. Thank you, again
Los Angeles, California
Hi, Chris! I did receive the buffalo ring - it is just beautiful! It was
fun to open the package and find the Tootsie Roll Pop - thank you very much. Of course I
would recommend you to others - you were very attentive to my request and did everything
you could to help me - mainly I appreciated your staying in touch so faithfully. Thank you
again, and I will be ordering again from you. Sincerely,
I love my new turtle mug!!! I collect turtle things, and was so happy to
find the mug - and a tootsie pop as well, a really "sweet" gesture. I will
recommend Animal Den to my friends... Your attention to customer service is exceptional!
Lynne Richmond Simmons
Ashland City, Tennessee
Hi, Chris! Just a note to let you know I received my pet bowl very
fastjust two days after placing the order. It had been packed very well and arrived
in excellent condition. The day before my bowl arrived, my boss had received an expensive
teapot - with a broken spout - so I (and everyone else in my office) really noticed that
my order had been packed carefully. In addition to receiving confirmation of my order, I
received a "thank you" e-mail from Johnnie, which I thought was a very nice
touch. When my order arrived, I also received a thank you letter from Johnnie. I was
impressed with the friendly, personal attention I have received. Since I had requested
shipment to my office, I was able to show my bowl to my co-workers and I shared the thank
you letter with them. It is not often that customer appreciation is expressed by a
company. My co-workers could see that I was quite impressed with the quality of the bowl,
the promptness in receiving my order, the careful attention in packing the merchandise,
and the extra effort made to let me know my business was appreciated. I have been very
pleased with your merchandise and particularly with your service. I have already highly
recommended your website to my co-workers, and I will not hesitate to recommend you to my
friends with pets. I have your website bookmarked and will continue to visit your site.
Thank you so much for all you have done. Please continue the way you do business. It is a
refreshing change to the impersonal way most companies operate. Sincerely,
Hi Chris, As the order was a gift for a friend who has been looking for
a canned husky for some time now, he is very happy. I'm very pleased with how quickly the
order was processed and the company's "personal touch" is very nice and rare
these days. I would not hesitate to recommend Animal Den to a friend. Thanks,
Dear Chris, My 9 year old daughter found your website and wanted to give
her grandma the mug and t-shirt for mothers day. I thought it was too late to order
online so I called. The salesperson was very helpful and pleasant! The best part was that
the order arrived in time and Chloed grandma loved it! Silky Terrier items are very
hard to find, if you get anything else please let us know! We have already told people
about your website! Thanks again,
Grosse Pointe, Michigan
Everything arrived fine!! I bought the "Bichon Mouse Pad" for
my mom. She loves it! I love it! Yes, I will recommend Animal Den to a friend, because you
have the cutest animal friend gifts.
Greetings--My mom was thoroughly delighted with both items. They arrived
a day after the order--which was the best part from my end. I would be happy to recommend
your company to friends. Thanks again--
Columbia, South Carolina
Received the whale pendant and have given it as a gift--it is beautiful
and the person receiving it was absolutely delighted! The quality of the product is always
of prime importance, but the personalized service and interest shown by a vendor probably
runs a close second in importance. Not only did I get a confirmation of my order, I got a
personal note and a contact with a real person, which made me feel like I was dealing with
someone who actually CARED how I felt about his product! Thanks for your attention!
Dansville, New York
Hi Chris, Ive been meaning to contact you since I received my
order and something has always sidetracked me. Glad you contacted me :-) I do love my Hen
and Chicks t-shirt, the graphic is beautiful! If I knew beforehand the good quality of the
cotton shirt I would have ordered a size large instead of the XL which I always buy to
allow for shrinkage. Your customer service has been wonderful, keeping me up to date on my
order every step of the way. Yes, I would recommend Animal Den to friends. Hoping you will
have Rooster t-shirts soon ;-)
Very happy with my order,
Pine Moon SoapWorks
Handcrafted Milk & Herb Soap
Chris, My wife had a nice whale pin she lost about 5 or six years ago. I
have been snooping through shops ever since and have had no luck. She graduated with her
masters degree this last weekend and I wanted something special, not so much price, mostly
as meaning or symbolism. I search around the net for hours and kept coming back to your
site. She loved the pin and I expect to do more business with you in the future. Thanks,
New Kingston, Pennsylvania
Animal Den, Thanks for the follow up on my order. I was totally happy
and would recommend you to a friend because you have very unique items. Thanks again.
Lake Wales, Florida
Order arrived on time and in good order...good service and personal, not
something you find much now-a-days...thanks and keep up the good work.
Dear Chris, I am delighted with my purchase - the Cavalier bowl and key
ring are absolutely lovely. Also, I was impressed with the way the items were carefully
packed and sent. I would definitely recommend Animal Den to a friend! I have been very
impressed with Animal Den from when I first placed my order. I originally chose to do
business with you because I loved the way your items looked on your web site. My
preference is for the Tricolor Cavalier and I was delighted to find you had several items
featuring this particular color instead of simply the Blenheim. I hope to see other items
featuring the Tricolor Cavalier on your website soon and will be checking back often. Many
Hello Chris, The order arrived in good time. Sorry for taking so long to
answer, but I was out of town on business. I like your T-shirt, and would recommend
offering them in larger sizes, and found your site while surfing for cairn terrier clubs.
I often do ordering from the web, make an assessment of whether to order or not based on
the web page information, and give each site I order from one chance to deliver what they
promise. You did, so I will be a repeat customer! Best regards,
Morristown, New Jersey
I was very surprised when the package arrived on Monday when I had only
ordered them on Friday. The jewelry is beautiful (just as it was represented on your web
page) and your service was great. I would not hesitate to recommend you to friends and
will visit your site for future gifts. Thanks.
Mira Loma, California
The buffalo ring arrived in just 2 days! I will definitely tell my
friends about Animal Den and I hope to order again from you in the future. Thanks,
Winterville, North Carolina
Thanks for checking! Yes indeed I received the hippo jewel box, and my
customer was very happy with it. It was smaller than I expected, but thats my fault
- I didnt really pay that much attention to the sizing - I just looked at the photo.
Perhaps something else in the photo for a reference size would be handy :) The tootsie pop
was a cute extra :) I would certainly recommend you to a friend. Service was fast and
professional, the item arrived quickly and in good shape, and you seem genuinely
interested in making sure the order was taken care of properly.
North Wilkesboro, North Carolina
Dear Chris, I just wanted to thank you for being so caring...in response
to your questions...yes I was delighted with your products and the service was excellent.
I would gladly recommend you to any of my friends and have, and why, because the service
was fast and accurate. I was amazed at how fast I received a email notice to tell me about
my order and then within no time my shirt arrived... with a very nice letter and
sucker....I originally chose to do business with you because I saw you on the Internet...
I was looking for beagle "stuff" and I happened upon your site...I must thank
you... it is because of you I am going to make someone very happy...Sincerely,
Havelock, North Carolina
We are very happy with the confirmation on the e-mail and phone call the
next day. We felt it was mailed with a nice friendly letter. My brother asked if I had
packaged it. The suckers in the package gave it a nice personal touch. We definitely would
recommend you to other people. We have already. The assurity that it arrived in a very
speedient manner, the personal touch with the suckers ,and the letter very nicely written
"personal". You offered unique gifts with a much broader range of names, and
your prices were reasonable.
Dear Chris, Yes I am happy with your products and services. I would also
tell my friends and family about you, because you have excellent products and fast
services. The reason is that I just happen to see your company on the internet, and choose
to go with you. Thank you very much. I will be back when I need anything else.
Hi, I just received my order today. Thank you for the gifts you have
included! The product was worth the extra wait. I would recommend you for your extra
personal attention you have given. Frankly, I first chose your company because it was the
first one I came across in my internet search for the ttouch video. Thanks again.
San Jose, California
I'm very happy with my t-shirts and your service was exemplary. I have
already recommended you to several friends and will continue to do so. I chose to do
business with you because I liked the t-shirts.
I am ecstatic with my new "Ferret Hatchling". I would
definitely recommend you and already have. I collect ferret statues/figures/products and
there are a handful of ferrets I dont have...I never saw your product and loved the
surreal effect. I do plan to order the video tape you sell regarding ferrets, however I
recently lost my job, at present, money is scarce! Thanks for taking the time to care and
thanks for the tootsie pop too!
Avenel, New Jersey
Hello Chris, I am very pleased with the order from The Animal Den. I
stumbled onto your website while I was doing a search for Eastern Bluebird. The person I
sent the order to, Jim Bryan, is very much into garden birds and I thought the items I
purchased would make the perfect surprise package. And, it did. Thanks.
Hello Chris ! The earrings has arrived, and I am very happy with your
product and your service. That's why I will recommend you to my friends. The reason that I
chose to do business with you is that I found you at the net by searching for
"pigs" - which I collect in any sizes and sorts. I wondered if it was possible
to order from so far away with no problem, and it worked OK. Maybe I will order something
from you another time too if any "pig-stuff" which may interest me comes up. Now
it's almost summer here in Norway, and we only see the snow on the mountaintops. I live in
the west of Norway where the Mountains are high and steep, in a place called Hardanger. It
is raining a lot here during the year, but today and the last few days it has been sunny.
Hopefully it will continue for some more days. I hope you understand my English.....It is
many years since I learned just a little at school. Have a nice day, and thanks for your
friendly letter ! Best wishes from,
Liv Maage Hansen
The shirt arrived ON Donna's birthday. She was very happy with it - I
would recommend you in a minute - I already asked if you have a catalog, that's how
pleased I was. Thanks.
The order came very quick. I was really surprised to see it in the
mailbox so soon. I haven't yet viewed the video but your service is very good. I did
recommend you to a friend of mine and she really liked your site.
Thank you for taking the time to follow up. Yes, I am satisfied,
especially with the service. I will show the items to others in our Keeshond club. I look
forward to ordering other Keeshond items in the future.
Maple Valley, Washington
Chris, I am very happy with the order I received from Animal Den.
Product is of top quality, I would recommend you, and I saw your product on the internet,
liked it, and ordered. Thanks,
Chris, I was very pleased with your products that I purchased, I have a
niece who loves horses and she loved the items I purchased for her, and I will and have
recommended you to friends. Thanks.
Gastonia, North Carolina
The mug got here today. Thanks a bunch and it was a pleasure doing
business with you guys. I will recommend you. Thanks.
Products arrived in fine condition, well packed for potential shipping
abuses. Ordered items are very satisfactory. Certainly, I would recommend you to a friend
or associate. My original decision to order from you was after I found your name after
doing a "Web Ferret" search for "Maine+Coon+coffee+mug". Once I went
to your site, I found other things I simply couldn't live without. Thanks for the follow
Chapel Hill, North Carolina
Fast service and good products. I was surfing the net under 'keeshond'
and came across your company. The mugs were a unique item I had not seen offered
elsewhere. I bought them for my mother who has two retired champion Keeshond's. They are
the love of here life and mine I might add. She loves the mugs. Thanks.
I breed Rhodesian Ridgeback dogs (RR), so I am always looking for RR
collectibles, I liked your RR item. Thanks for being reliable and friendly.
Hi Chris! I want to say that I am VERY pleased with my purchase from
your company! and yes, I would tell people about you too! Not to mention that I am looking
forwards to being your consistent customer as well! I found your website by looking up
anything & everything to do with Koala Bears, as I collect them all. I'll praise you
on everything! Thank you again! :)
I love the coasters and keychain. I got them as a gift for my Dad. He
has an Airedale, and he really liked them. Your mailing time was great, and so was the
Laguana Hills, California
Your product arrived in a timely order. I like the variety of your
merchandise, and I have recommended you to a friend of mine. I would like to see some more
in the barnyard figurines, I am a pig fanatic and lop eared bunny too as well as the
Arabian horse. The old fashioned courtesy is what is needed in today's busy world, keep it
San Jose, California
Hi Chris, The keychain arrived a couple of days ago and I'm impressed.
The service was fast, a lot friendlier than if I'd walked into a store, and the keychain
was much nicer than I'd expected. It's a lot bigger than I thought and looks just like my
handsome housewolf. So I decided it's much too pretty to hide in my pocket so it's now a
zipper pull on my medical bag. Thanks!
San Antonio, Texas
Hi, Chris: I'm happy with the two t-shirts I ordered. I'll be glad to
recommend you - Why? Courteous, efficient, and orders arrive quickly! Originally chose you
while "surfing" for Border Collie memorabilia, which I collect. Thanks again.
Looking forward to hearing about new BC additions.
Aspen Hill, Maryland
..They arrived in a timely manner... she loves them... I would recommend
your firm to a friend...you offer unique gifts... lucky me!!
Fort Worth, Texas
My daughter liked the Bichon very much. I would recommend you.
Dear Chris, I loved your cat t-shirts. The first time I wore the
"stressed out t-shirt (over a turtle-neck - it's still chilly in Wisconsin), I
received lots of smiles and chuckles. Thank you for offering shirts in size small - so few
companies realize that there really are small people who like their clothing to fit. By
the way, my cat (Sarah) has been having fun with the box and packing materials. I'll be
Thanks for the follow up. I received the products I ordered, and was
pleased. Have not worn the T shirt yet, but the coasters are adorable and being used
immediately. I was very pleased with the promptness of the delivery, and would certainly
recommend you to my fellow animal lover friends. Thanks.
Anahid Mar Juozaitis
Ringwood, New Jersey
It was so nice for a change to have someone ask did you receive your order. But
considering the fast service in delivery I received from you I'm not surprised. Very
satisfied with my order and surprised how fast the delivery was over the internet. I
certainly will recommend your site to all my friends. I do plan on reordering mainly
because of the great service. Thanks for the follow-up email and have a great day.
Clarksburg, West Virginia
The order arrived on time & I am very pleased with your service.
Will definitely recommend you. Found you by "surfing" for info on Tree Frogs.
Mission Viejo, California
I am happy with your products and service. I've been looking for
horse-related items and haven't found any as nice as yours. I'll bet my friends haven't
either. I would recommend you to my friends. I originally chose to do business with you
because Jeeves told me about you.
Ann Arbor, Michigan
I ordered two Sheltie Mousepads. My friend and I volunteer with Sheltie
Rescue of St. Louis, and we loved the mousepads! I ordered from Animal Den because it was
the first time I have ever seen Sheltie mousepads. The service was quick, and Im
quite pleased! I have marked Animal Den in my Favorites on AOL, and plan to order again.
Thank you for asking!
Maryland Heights, Missouri
Thanks for all the goodies. I will recommend you to others. Let me know
if you have any other Mastiff goodies in the future.
Tucson & Gang
Very happy with service and product. I recommend you frequently to
friends, since, that's how I found you, through a friend.
Animal Den does a nice job! We are pleased.
I was very pleased with your products. And I will refer other people to you as well
because there is always people looking for animal products with animals printed on them.
Sometimes it's hard to find them in stores. Also they are great gifts for people who love
animals as myself.
I am very happy with my order and have told a few friends about it. I
think the products are well worth the money. I compared your prices to a few others and
ordered from your company. Thank you again and keep up the good products.
Blue Grass, Iowa
Your company was amazing. I received my order the day after I placed it, and everything
was perfect. Thank you for the chocolate. I found your company through a search of a
particular artist's name. I was looking for a statue for a friend after she tried to take
a similar one that I had. I would highly recommend you to anyone. Thank you,
The Woodlands, Texas
I received my previous order just fine. It came Saturday, and I really like the Chocolate
Lab design on the T-Shirt. My daughter really liked it, she and her husband have a
Chocolate Lab, also. Thanks for the prompt service and the quality merchandise. I plan to
order again, SOON... Sounds as if you have lots of satisfied customers, I will pass the
site along to my friends. By the way, my Chocolate Lab doesn't understand why *she* could
not have the Chocolate Tootsie Pop.
I received my order and everything turned out fine. I am very pleased
with it and I would recommend your site to friends. I found your site on the internet and
you had what I was looking for so it worked out great. Thanks again.
Overland Park, Kansas
I'm delighted with the products and service both. Personal attention is at a premium in
today's world, and those companies that offer it deserve to do well. I've been looking for
the sable sheltie mug for at least five years (I have one, which is old, faded and
starting to flake) and have NEVER seen another one locally. I've also not yet seen the
blue merle, and we're about to adopt one, so I wanted to have that mug as well. And you
guys are FAST! I would and have recommended you to friends. Someone on the Sheltie-List
emailed me to tell me she had been to your web site and ordered something... Apparently
you're getting plenty of recommendations from Internet dog lovers!...
Thanks so much for the confirmation once again. I am extremely happy
with your service and the manner in which you let me know every step of the way where my
order was. The quality of the t-shirt is very good. My husband and I were both impressed
with it. I have to add that delivery time was WONDERFUL also. I had my order and was
wearing it in a matter of days. I will recommend you to friends whenever the occasion
arises. I initially chose to do business with you because you had wire hair fox terrier
items. I have a HUGE collection of items, but I did not yet have the t-shirt. Now I do!!!
Thanks again for all your personal touches.
San Leandro, California
I received my order on Friday of last week (as you said). Everything
looks fine and I think I like this t-shirt better than the other! Yes I will recommend you
to others. I have looked long and hard for mastiff products. I heard about you through a
mastiff list I am on. Thanks.
East Berlin, Connecticut
Thank you for your order and being so prompt. I ordered it on Friday and
when I came home from work my husband was wearing one of the T-shirts. We are boarder
collie lovers and have never seen that picture on a T-shirts. Again thanks for being so
School of Nursing
Extremely happy with your most non-contemporarily politically customary
service!!! I never have had anybody follow up on a sale the way you did and just like I
was taught and taught others while in the retail automobile business for twelve years. I
love it!... I would recommend you to others readily. I did business with you because of
what I perceived as a price/value-received benefit, and because I couldnt find
anything else like the wolf bracelet on the Web. Thanks for checking in with me.
My cats love the "Video Catnip" video tape. I received the
order in only 3 days. I usually do not like to order by phone, catalog or internet because
it takes so long to get my items, but you delivered quickly. There was another company
that offered the same video but they charged $5.95 shipping. Since your company would send
the same item for only $4, I went with animal den.
I am very pleased with the product I got from you. It is good quality
and just as described. I was amazed and pleased with the speed of delivery WOW! Would
recommend to friends. I picked up your site from the Sheltie List. A respondent from there
was also on the list after she received her order complementing you on speedy delivery,
she gave you quite a plug. Keep up the good work and I would love to receive a catalog of
I am happy with your products and service. I would recommend you to
others because of your good prices -- good service -- and excellent follow up! The reason
I choose to do business with you is because you had the best price and on line ordering
for "canned raccoon". You have a great thing here. I wish you much success!
Gregory Scott Tucker
South Hill, Virginia
Just wanted to let you know that I was very satisfied with both the products I received
and the excellent customer service. I stumbled upon your sight through another sight I
stumbled upon called No Puppymills (or something close). I look forward to having a long
relationship with your company. I love your stuff!
Las Vegas, Nevada
Just wanted you to know that I got my package, and in three days just as you said I would.
They're beautiful and I love them. My sister got me a hummingbird necklace for Christmas
and I could not find the earrings to match, so I just started looking on the web and found
your site, much to my surprise I found something that would match. It just happened to be
yours. I want to say that the product and the service were the best and I would recommend
you to everyone. You did just what you said you would do and that means alot to a customer
when you stand by your WORD!!! Im very happy and will be placing another order with
Thanks for the follow up. I received the cookie jar. It came w/in two
days. I bought as a gift for a friend who owns an English Springer Spaniel. She was very
pleased with it. I ordered from Animal Den because a percentage of the sale goes to The
Animal Aid Society, Inc. I went to their web page and found your web page. I would
recommend Animal Den to my friends. Thanks again.
My order arrived wonderfully! :) And much more quickly than I dared
hope. I'm *very* happy with your products and service. The mug I received is the one I
wanted <g>, Johnnie sent me a very nice "thank you" e-mail AND a signed
note (addressed to me! :), AND a lollipop! I already have recommended you to friends! I'm
on a mailing list for others with my breed of dog, and I love to support businesses that
are willing to provide a bit of personal attention. Too many web-based companies have
treated me like a "virtual" customer -- I like yer style! I originally found you
by doing a search with Alta Vista and your site was in the first page of links. Thanks for
following up! :)
Found you on the internet and because I have a Cairn the Tee shirt
caught my eye. The artwork is great. Then the magnets caught my interest... they look
great on the fridge. Your special treat in the box brought me back to my childhood days,
with the Tootsie Pops. Thanks for the prompt delivery and I will definitely recommend you
The items I purchased were Birthday presents for my brother. We have two little dachshunds
(Fritz and Liesl) and I am always looking for something different in dachshund
collectibles. My brother was very pleased and satisfied with the gifts. I have already
told friends about your site, and, hopefully, they will visit your site and/or purchase
something from your company. Also, I was very pleased about your fast and speedy mailing.
I recently purchased a Newfoundland windchime from you and, as it was
just the second thing I'd ever ordered on the web, I was a little nervous. Living in
Alaska is great but receiving orders from the lower 48 can be scary so I wanted to tell
you how pleased I was to find the windchime at my front door just 48 hours after I ordered
it. You can bet you will be part of my gift shopping from now on. Thanks for the great
Sorry it's taken me so long to respond. Love the key ring! It's easy to
find in the bottomless pit I call a purse, and it's a very good likeness of my Pomeranian,
Sanmy! Would recommend you to friends - definitely. Unique products, reasonable price,
great gift ideas for pet lovers. Please send me a catalog, if you've got one, to share
with friends who don't have internet access. Thanks.
Yes I am very happy with your products! I was so surprised at how
quickly everything arrived! I ordered online Sat.2/27, and my package got here Thu.3/4.
Everything I ordered was just what I expected. I have never shopped online before because
I was very skeptical, but your products are wonderful. I hope to find some other sites
that follow your exceptional customer service. The tootsie pops were a very nice touch!
:-) I've been telling everyone I can! The items I bought were originally going to be
Christmas presents, but I'm so excited about them I may have to give them sooner, or keep
them for myself! :-) LOL. I originally choose to do business with you because, honestly, I
was browsing and I received the tip from an email in AOL. I love animals and unique gifts.
Everything was done on impulse because I loved what I saw! Keep up the great work! Now if
I could just find a photo of my unique looking cat to put on a shirt or coffee mug I'd be
It's me, Ian, who made the order. I was very happy with my order. It was my first internet
purchase. I accidentally broke Craig's favorite border collie mug (we own a border
collie). I did a desperate yahoo search "border collie and mug", not thinking
anything would come of it. To my surprise, I came straight to your website, and within 10
minutes had a replacement mug ordered. I would recommend Animal Den to others with
fetishes for animalabilia. Your follow-up emails have been appreciated, as I sort of
expected that buying something on the net would be fairly anonymous. You've lent a
personal touch... The lollypops in the package were a nice touch. Thanks for the
opportunity to give you feedback.
Dear Animal Den Staff,
Received my order a few days ago and was surprised it got here so fast. I was very pleased
with my order. The Cocker Spaniel cups were great and of good quality and the two Tootsie
Pops on top were a cute idea. I will be ordering again from you in the future. Thank You.
I am very happy with your products and services. Though I think you need more Shih Tzu
items. I have already recommended you to the people who comment on the Animal Den items on
my desk. I found out about you while searching for Shih Tzu items on the internet.
Allen Park, Michigan
Hi! - I received my order, and I am very pleased with everything. I will
recommend you to my animal loving friends! I stumbled onto your website when I was doing a
search for miniature pinschers. I have one and was looking for any additional information.
I was thrilled to find a place that sold gift items with minpins on them! They're
impossible to find anywhere else! Thanks for providing this service, and I will use you
again in the future should any needs arise.
North Augusta, South Carolina
I ordered the bulldog windchimes and they were great. It came to the
house promptly. They are in the tree in the front at this very moment! Thank you and I
will surely recommend your company to my friends so I'd stock up on the bulldog stuff if I
I was extremely satisfied with both the product and your service. The
product I ordered was high quality and I received it promptly. I have already recommended
your site to several friends who collect these sorts of items, due to the reasons
mentioned above. At the time I was merely looking for web sites selling frog-related gift
items. You have a wide and varied selection of all types of animal collectibles and
jewelry which seemed to be of high quality. The obvious quality is of primary concern when
I decide to do business over the web, and I had no reservations about using your services.
Douglas R. Simon, FLMI, ACS
Consultant, Technical Services
IBM Global Insurance Industry
Everything arrived in good condition and very fast. Will tell others
about you and will order again.
Yes, I was quite pleased with all aspects of the service and delivery of
the product I purchased from Animal Den. The product I received was good quality, and I
would recommend the site to others. Thank you for asking.
Dear Animal Den,
I am Very Happy with your products and services. My boyfriend loved the t-shirt. I liked
the idea that it was a small embroidered picture in the corner, it looks nice. I would
definitely recommend you to my friends. Your quality is good and you show great interest
in the customer and their satisfaction, which is rare.
I was extremely happy with your products and service and would surely recommend you to
others. I found you guys through shopping on Yahoo and will order stuff for Samson
whenever he needs it.
Sorry it took so long to reply, but we were out of town. My wife was
very pleased with the products. We are truly happy to have stumbled upon your page while
searching the web for merchandise. If you all offer any type of Boston Terrier figurines
or statuettes, I would appreciate some information on the items. Thanks!
Des Allemands, Louisiana
Yes...am very happy with the order. Will probably order in the future
also. I sent your web site on to my other friends also. Thanx for the prompt delivery
too!! I love the mug!! The personalized letter along with the order was good idea and not
seen much with on line orders. Will definitely keep you on my list for future orders.
Port Orange, Florida
Dear Animal Den,
I couldnt be more pleased with my order and with doing business with you. Thank you
very much. If I have any needs in the future I will definitely come to you first, and have
already told others about you. I had the fortune of finding you through the net search on
AOL. Thanks again.
I was surfing the net for information on Cuban tree frogs when I
stumbled across your website. I love my dragonfly ring and was surprised to receive it so
quickly. I work in the pet industry and have already told most of my coworkers about
Animal Den. I'm probably going to order some things as gifts for friends in the near
I did receive my order last Tuesday, I believe. Both items were great! I
gave them to my mother who raises German Shepherds--she was impressed with the photos of
the dogs. I will be ordering again from your exceptional selection. I definitely would
recommend you to any animal lover!
I wanted to thank you for the prompt service I received from your
company. I have to say I was searching high and low for a "poodle keychain", and
was beginning to give up hope when I stumbled upon your website. My uncle loved the
keychain. Thanks again...
Warwick, New York
Yes, I got the mug and am delighted with it. Its to replace one I bought for my
husband a year ago in a shop in San Francisco when I was visiting there (we live in
Asheville NC). Our is some sort of Schipperki oops Schipperke mix, but the face on the mug
exactly matches her face. He recently broke the original mug, and it broke his heart. I
had now oops no idea how to replace it till I saw it listed in your stock! So I am very
pleased. I would/will definitely recommend you to friends. I am always looking for animal
and pet-related Web sites to add to my bookmarks. On-line shopping and research is much
easier for me than visiting malls and even than catalog shopping! Im trying to
remember where I saw your Web site firstI think I was looking up pet sites in
Yahoo.com, and one link that came up was Animal Den. I added it to my bookmarks right
away. Thanks again for the excellent merchandise and prompt service. Let me know how else
I can help. Im sure Ill be in touch again soon!
Ann L. Weber Ph.D.
Dept of Psychology
UNC at Asheville
Hi! - I got my first of my two orders from your website today, and it
arrived in excellent condition, well packed and timely! Then again, I'm fairly close to
you, I'm in Spokane Washington. Now, all I have to do is keep my ferret out of the peanuts
in the box you shipped my mugs in! *laugh* I'm looking forward to doing business with you
in the future, and I'm glad to be an affiliate of such a good company! (Ferret Rescue of
Spokane) Oh, thanks for the tootsie pops too! Sincerely,
Erin Reed (satisfied customer).
Greetings! I will most certainly write a response to your customer service: Your company
been most gracious and expedient in serving my needs as a customer. The gifts I purchased
online arrived safely and within one week, marking a wonderful holiday for the recipients
of the gifts. Not only did your company send the gifts on time, you also sent me a
thoughtful letter in appreciation of my purchase. Now that is the type of customer service
most characteristic of the "General Store" days I often see in old Westerns and
read about in documentaries. It really is a splendid and refreshing change to see a
company so personal and "in tune" with their customers. I certainly appreciate
doing business with you, and will continue to do so in the future.
Webmaster and Owner,
Odyssey Web Design
... Yes I did receive the products. Thank you very much for your service
and follow up. I will order from you again for similar products and tell anyone else who
is interested in such items.
Thanks for checking on the order, I am very pleased. I purchased a
Brindle Great Dane mug from your company as a gift for my mother. She just adopted a 2 1/2
year old brindle, and the mug offered an amazing resemblance. I was very pleased with the
prompt delivery, and am also well pleased with the sincere effort to make sure that the
customer is happy. I have and will continue to refer your company to friends and
acquaintances to come. Thanks again for the continued support.
Senior Graphic Artist
I received my order yesterday and am VERY pleased with the quality. I
found you by doing a search for horse magnets and have bookmarked your site for future
use. Thank you very much!
... I am very happy with the product and service, it arrived in one
piece and very cute... already have recommended you to a friend, we are all horse nuts...
Liked the product and found it quite nicely on the internet. Thanks Chris, you should
email me if you have any specials going. Thanks again,
Los Banos, California