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Contact Information

Animal Den
Lumalack Enterprises, Inc.
800 NE Tenney Rd, Suite 110-417
Vancouver, WA 98685  USA
Email: support@animalden.com
To reach us by telephone, please call Mon-Fri between 7:30am-3:00pm PST:  360-574-9040

Shipping Information

For shipping rates and information please Click Here.

Why Shop at the Animal Den?

Click Here to find out why so many people shop here.

Satisfaction Guarantee

We guarantee the quality of our products. Every item we sell is backed by our 100% unconditional guarantee. If for any reason you are not satisfied within 60 days of purchase, simply return the item back to us for an immediate exchange or refund. Please note that shipping charges are not eligible for refunds.

How to Buy Online

Buying from our store is easy and secure. When you place an order, you can feel confident that your credit card information is protected by our secure server. For more details on security see the section below called "About Security".

For every stock item, there will be an "Add to Cart" button. This button adds the item to your shopping basket. Putting something in your shopping basket does not commit you to buying it. After you put something in your shopping basket, you can choose to place the order immediately, or continue shopping.

You can put as many items as you want in your shopping basket. Remember, you can always remove items at anytime. When you're finished and want to place the order, you can get back to your shopping basket by clicking on the "View Cart" button, then click the "Check Out" button.

Mail in a Check

Most customers order online using a credit card because it's easy and fast, however, you may also mail your order in with a check. Checks can only be accepted if your address and bank are located in the United States.

Please write or type your order on a separate sheet of paper. Mail your order and check to:

Animal Den
Lumalack Enterprises, Inc.
800 NE Tenney Rd, Suite 110-417
Vancouver, WA 98685  USA

Don't forget to include shipping charges (see above). Be sure to include your name, mailing address, daytime telephone number, email address, and the items you wish to purchase. Checks should be made out to Lumalack Enterprises, Inc. 

Returns are Easy

Please wrap the package securely so the contents will be protected. If possible, please enclose a copy of the paperwork, then write on the paperwork whether you want a refund or exchange. If desired, insurance is available from most carriers. Send to:

Animal Den Returns Dept
Lumalack Enterprises, Inc.
800 NE Tenney Rd, Suite 110-417
Vancouver, WA 98685  USA

About Security

 Secure

All online transactions are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form.

If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to a secure Web site. According to CNN… "The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions.

Consumer Reports said in an article: "You should send your credit-card information only to a company that uses a secure connection  (we do) -- technology that makes it virtually impossible for anyone to steal your account number while it's being sent over the internet. We were unable to find any instances where a shopper's credit card information was stolen while it was being sent to a merchant."

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