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Home > About Animal Den > Guarantee

Guarantee


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Unconditional Guarantee
We guarantee the quality of our products. Every item we sell is backed by our 100% unconditional guarantee. If for any reason you are not satisfied within 60 days of purchase, simply return the item back to us for an immediate exchange or refund. Please note that shipping charges are not eligible for refunds.

Award Winning Site
Animal Den has been awarded the "5 Star - Top Service Rating" from Yahoo Shopping. This means we participate in the Yahoo Merchant Rating System and our customers have given us the highest ratings possible. We feel honored to be a member of this elite group of e-commerce retailers. Animal Den is the top rated gift shop for animal and pet enthusiasts.

Safe & Secure Shopping
We guarantee that shopping at the Animal Den will be safe and secure. Our site is hosted on the Yahoo! Shopping platform, one of the safest and most secure systems available. In addition, our site is scanned daily by AlertScan and Hacker Safe to verify our site has the best security at all times.

Your Privacy
We respect your privacy and understand that keeping purchase related information confidential is of special concern to our customers. We are committed to safeguarding this information.  Learn More

Shop With Confidence
We're not like many web stores, we actually keep most items in stock at our 10,000 square foot warehouse facility, ready for fast shipping. A product selection you can't find anywhere else, the largest store of it's kind.  Rest assured you are working with real people, honest folks who truly care about our customers.

What Others Say
Don't just take our word for it. Read what others say about the Animal Den...

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Chris, Iím very happy with my order. It arrived last week, and I was very pleased with the quality of the sweatshirt and with the speed in which it was delivered. You folks really take a ďhands-onĒ approach to customer service.  Sending that postcard was a nice touch! I am going to recommend you to anyone who will listen to me. I canít wait until I have enough money to order the Walleye sweatshirt and that very cool silver trout ring. Rest assured, youíll be hearing from me in the coming months. Meanwhile, if there is anything I can do for you (i.e., endorsement, testimonial, whatever...) let me know. I love dealing with companies such as yours. Thanks again!
Bill Cari
Livonia, Michigan

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Hi Chris, I just wanted to write you a short note to say how happy I am with my recent purchase. I ordered a windchime for a Valentine's Day gift. My order arrived in just a few days, in perfect condition. The windchime was exactly what I was looking for. Thank you so much for your excellent service. I look forward to purchasing more products from you in the future. Thanks again,
Nora Lombardo
Scottsdale, Arizona

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I have to say, you people at Animalden.com have been an absolute pleasure to work with.  I was very surprised at the speed of the delivery of my order (within just a few days!!), as well as the personal notes included.  It has been much appreciated and I will continue to do business with you whenever I want an animal item!  I do quite a bit of shopping online, especially during the holidays, and your company has surpassed EVERY other company I have worked with.  You are awesome, keep up the good work!
Sue
San Leandro, California

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Hello Johnnie, I was very impressed with the whole aspect of ordering from your fine business. If this is how Oregon is Iíd like to be from there. Yes I must admit today life in general is too impersonal!!! I come from a small town in New Hampshire, and that is how I was raised. I moved to Virginia Beach, Virginia, they try to be a small town but too many people. Again I was very happy with the products and will certainly be back. Have a wonderful and happy safe Holiday season.
Joanne Shelton
Virginia Beach, Virginia

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Thank you for the postcards and the care with which my deliveries were sent. I especially liked the Tootsie Pops. All the items I ordered were great quality and my friend for whom I ordered them now knows all about you and I am sure she will be visiting you soon. I will definitely have you in mind for any further animal-oriented gifts---you are way more fun than shopping at the mall.
Jennifer Grillo
Brighton, MA

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The mug arrived and I was so thrilled to receive it. I appreciate the special efforts you take in sending your merchandise (the careful packing, promptness in arrival and the pop treat inside). This was my second order and I intend to continue to place orders in the future. Thank you for your excellent service. Sincerely,
Janet Thornton
Fort Worth, TX  

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Thank you for your note that was included with my invoice.  The products that I have purchased from you have brought a smile to a friend on mine :)) He has been overwhelm by the quality of the coffee cup, mouse pad and I hope by the t-shirt that I just purchased.  He has taken them to work and has gotten favorable comments.  He says he is able to take the memory of his Lab (Mandy) even when she is not at work with him.  Thank you for your site and being able to bring a smile to a person that is special to me.
George Strauch
Woodinville, WA

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Chris, I have never had such a great shopping experience on-line. My son was thrilled with the mousepad. You let me know it was on backorder, you let me know when it was shipped, and now this. Keep up the superb work. An awful lot of on-line stores could learn a lot from you. Thanks for the postcard and for being such a great place to deal with.
Gail Zabel
Dallas, Texas

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Thanks for the follow up. I run a business and itís nice to see other businesses who communicate with and care about their customers. I was very impressed with the service and products. Being a collector of alligators does seem like a bizarre past time, but the critters fascinate me. I will recommend your company to anyone I know who collects animal things. The products were exactly what I expected and have enhanced my collection of 30+ stuffed, plastic, ceramic and carved gators. Your web page was easy to use.
Cyndi Duncan
Bakersfield, California

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Thank you for the postcard, Chris! Yes, I received my merchandise on time and I loved it! It was a gift for my boyfriend and he really liked it. I will shop through your service again and I will recommend it to friends and family. Just for the record - I have a Chocolate Lab, so if you get any new Chocolate Lab stuff in, let me know. We will be purchasing a Yellow Lab in the future as well. I have already recommended your site to my Mom, who has a Cocker Spaniel and my boyfriendís parents who have a Springer Spaniel. The service was great and I really appreciate the personal touches you add to the sale. Thanks again!
Patty Kingston

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