Animal Den kept me informed of the status of my order. It came much more rapidly than I expected - within a week. The merchandise was first rate - as it had been in my previous experiences with the company. Among other items, I ordered a black cat angel ornament. It was even cuter than the illustration on the web. The shipment came with a personal note, and an offer to download a screen saver. I havent done this yet, but intend to. Overall, an excellent place for animal-oriented products.