I have recently ordered a t-shirt from Animal Den. The website was very clear and I did not have any technical problems while ordering. After I placed the order, I received a confirmation e-mail from Animal Den. I received my order sooner than I expected, which I rarely experience with online shopping. My order was a gift so I had a little note to my friend. Animal Den did not forget to include that in my gift. After a couple of days, I received a polite and sincere thank you letter from Animal Den. Overall, I think Animal Den has a great customer service and I would highly recommend their service to all my friends.